This report helps facility managers analyze responsiveness to requests for services of different types. It answers the all important question of how long it took to complete a job from the time it was requested to completion. The key reporting metric is elapsed time, but you can configure your request categories and their sub-categories to fit your organization's needs. A typical setup might include HVAC, Plumbing, Electrical, IT, and Housekeeping at the top level. You can refine further with various sub-categories to assist you with more discreet analysis. Our charts let you drill down to specific details providing in-depth analysis on a case by case basis.