Assignee Clicking Start
When an assignee views a work order, the Start icon appears at the top of the work order. Clicking the white flag starts the work order.
After the assignee clicks Start, the status of the work order changes to In-Process. The date and time the work was started is shown next to the name of the assignee. Finally, the flag icon changes to a checkered flag. The assignee clicks the checkered flag once the work is finished.
Administrator Clicking Start
Sometimes assignees forget to click the Start icon. Dispatchers and other administrators can do it for them. This is especially helpful when the administrator knows the work is completed and wants to get the work order status updated correspondingly.
Assignees are visible on the Assigned tab. To the right of each assignee are a number of icons. Click the white Start flag to indicate that assignee started the work, or click the checkered Finish flag to indicate the work is completed.