Multi-unit Restaurant & Entertainment Venue CMMS Case Study

Margaritaville Caribbean Group Sees Improved ROI After Expanding Utilization of eSSETS CMMS.

Margaritaville Caribbean Group, is a multi-location, multi-venue company. They are located in the Caribbean with a presence in Montego Bay, Negril, Ochos Rios, Falmouth Turks & Caicos, Cayman Islands and the Sangster International Airport. The owners manage a variety of franchise establishments that extend well beyond the Margaritaville concept. Examples of this include: Marguerite's Seafood by the Sea, Blue Beat Ultra Lounge, Wendy’s, Dominos, Dairy Queen, Quiznos, Auntie Anne’s, Cinnabon, Moe’s Southwest Grill, Starbucks, Nathan’s, Cricket’s Sports Bar, Bobsled as well as a number of quick-service kiosks catered for travellers in the airport. They also own Coral Cliff, which is a casino. On this property, they feature live entertainment, manage a restaurant and bar and use an entire floor of the facility for children’s entertainment.

The robust and diverse portfolio of establishments managed by Margaritaville Caribbean Group requires continual oversight of facilities and assets to keep each location performing at its best. When Margaritaville started using eSSETS in 2014 they began by implementing a small portion of the software’s functionality. Upon the hire of a new Facilities Director in 2018, the company made the decision to fully optimize eSSETS.

As staff turned over during the four year period, it was clear that no one internally had taken on the role of training users of the eSSETS system. This created a real disconnect between service technicians and the managers who needed the work done. With new staff training and expanded use of the eSSETS system, they bridged the communication gap between departments. The new director saw value in training all users of the system and gained support from upper management to fully implement the system following best practices.

This decision has paid significant dividends. To help with the training process, eSSETS came to the Margaritaville campus and taught groups of system users about best practices for the expanded implementation. Outcomes from the training and expanded utilization of the system include:

  • Faster dispatching of service requests - Requests for maintenance and repairs are submitted with cleaner coding, more detailed descriptions and images were taken by smartphones as learned through best practices training.
  • Comprehensive notes are being captured with greater speed and ease - Technicians are picking up their assignments on smartphones and/or tablets and using speech to text to dictate their work notes.
  • Improved tracking and faster repairs - QR code labels were placed on all significant assets. By scanning the QR label with a smartphone, staff can bring up the history and supporting documentation needed on all the significant equipment. This enables faster and more informed maintenance decisions to be handled on the spot.
  • Better utilization of available reports - Management can now see what is happening at a high level and make big-picture budget-related decisions.


“Within one month of full implementation, we were seeing the benefits of improved team efficiency and faster completion of repairs. eSSETS brought us the communication tool needed for all the different roles to work together like a well-oiled machine. We also have more accurate data reporting and tracking. The eSSETS system more than pays for itself. It has been a great investment of resources for our department, delivering significant ROI. eSSETS is a critical part of our expansion strategy. A robust facility and asset management platform, like eSSETS, enables us to continue expanding the number of locations in our portfolio in the most efficient way possible,Bradley Morrison, Facilities Director.

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